iManage has released findings from its Knowledge Work 2026 Benchmark Report, a global study of 3,185 business and technology decision-makers across 26 countries. The research builds on iManage’s Knowledge Work Maturity Model (KWMM), a framework that looks at how organisations govern, connect and activate knowledge across people, processes and technology. The report suggests AI adoption is now mainstream across professional services, but only organisations with strong knowledge foundations are moving from experimentation to consistent, operational use.
“What this data shows is that AI success isn’t about who experiments fastest – it’s about who has done the foundational work,” said Laura Wenzel, Global Insights Director at iManage. “Organisations with mature knowledge environments are better positioned to deploy AI consistently, govern it responsibly, and earn trust from both clients and employees. Without that foundation, AI simply amplifies existing friction and risk.”
The study also highlights practical barriers to scale, including governance and security concerns, and points to ongoing productivity drag from search, with professionals spending an average of 37 minutes per day looking for information.
Source: iManage
Read the full article: https://imanage.com/resources/resource-center/news/organizations-with-strong-knowledge-foundations-pull-ahead-on-ai-growth-and-client-trust-new-imanage-study-finds/
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