AI should sit beneath the interface, not dominate it. A good reference point is tools like ChatGPT, where there’s significant capability behind a very simple interaction. But in a legal context, simplicity alone isn’t enough. Users also need guidance on how to structure their situation. Our design principle is straightforward:
it has to be simple enough for anyone to use, regardless of legal knowledge or technical ability.

That means: 1) no complex navigation, 2) no unnecessary features and, 3) just a clear, guided workflow.
The reality is that our users are often emotionally charged. They are not thinking like legal professionals. They need clarity, direction, and reassurance that they’re taking the right steps. So the product is designed around that emotional state, not the functional task. Users come in, dump their information in a guided structured way, and the system does the heavy lifting in the background. We only bring them back in when a meaningful decision needs to be made. The role of AI here is to bridge the gaps between steps that can be automated, while still keeping the user informed and in control.

It is a carefully designed balance between guidance and ownership. It is what feels supportive and begins to bring peace of mind whilst curtailing the experience of feeling overwhelmed and isolated.