
It’s easy to look at legal in isolation, but we’re all in a moment of profound change as AI flows into our lives, both at work and at home. So whilst I’m answering a question about legal, the point is industry agnostic.
As AI moves up the capability spectrum we’re seeing the removal of busy work that is cluttering up our to do lists. This means that we need to reflect on task vs. purpose, what are the tasks that a lawyer needs to do, vs, what is the purpose? AI means we need to (and have space to) focus on purpose of our roles.
For lawyers the “task” may be the contract, but the “purpose” is getting the right outcome, this means that lawyers who leverage AI to remove busy work so they can get close to the business, close to strategic direction and ahead of issues before they manifest will thrive. And that naturally places a far greater emphasis on relationships: building trust, influence, and context inside the organisation.
Put differently, in a world where AI delivers all the IQ, perhaps it’s the relationship driven EQ that is going to be the differentiator.
Consulting is problem solving, with excellent PowerPoint. And in any business context both problem solving and sadly, PowerPoint, are crucial.
Aside from skills with slide formatting, consulting provides you with many of the foundational skills you need in your business career, whether that’s issue based problem solving, the pyramid principle (communications) or business/investment case development. On top of this, most consultants will experience multiple roles across industries and departments. They will get an appreciation of the shared problems that exist across industries.
The main lesson for me has been to remind myself that there is a great deal that legal can learn from other industries. One of my biggest operational wins was helping a legal team understand the importance of process improvement, not by framing it in a legal context but taking them on a job swap to one of the world’s largest aircraft engineering firms to see process improvement at scale. By the end of our day the lead partner was having an in depth conversation with the head of engineering, “in a world where we are all being asked to do more with less, how can we maintain quality whilst bringing on and developing the next generation of talent”. Despite being in completely different industries they were exchanging ideas on a shared problem. This “ah-ha” moment for the team lead to a much better outcome for the programme.
I’ll borrow a quote from one of my legal ops clients. “The difference between successful legal operations projects and those that fail is EQ”. Or put differently, successful legal ops is about relationships and using them to build consensus to bridge organisational gaps. This is a theme picked up in our recent annual client survey.
In our age of AI, the difference between winners and those that are struggling to implement is the “orchestration layer” of professionals that bridge the gap between organisational silos. Good legal operations is all about acting as the orchestration layer for legal teams.
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