16-17 June 2027 – London, InterContinental O2 | Magazine

LegalTech Diaries Volume 17

Steven Pulver

COO
MinuteBox

LegalTech Diaries Volume 17

Steven Pulver​

COO
MinuteBox

What’s the moment you knew that entity management, or “boring” corner, was a real business? And what’s the biggest misconception about entity management?

As practicing lawyers, we would see lawyers and law clerks walking back and forth seemingly all day to collect physical materials (most typically minute/record book binders).

It was clear there was no centralised way to track what was in them, let alone the data trapped inside. This “boring” problem shifted from nice-to-have to must-have during COVID. But even before that, every firm had the same storage room, the same lost afternoons, the same quiet anxiety that a record was out of date and no one knew. “If only we could Ctrl-F our entire corpus of entity data” simply wasn’t possible until we set out to solve the problem. Now with AI, the same problem presents an even bigger opportunity.

The biggest misconception is that entity management is administrative or a chore you hand to the most junior person in the room. In reality it’s the source of truth for who owns what, who’s authorised to sign, what’s been filed, and what’s overdue. It’s typically a missed filing, a governance gap, or disorganised records that stall diligence and deals. Once you see it that way, entity management stops being back-office and becomes key operational infrastructure.

Looking back through the pandemic, what’s the highlight you’re proudest of?

We were set to go to market right as the pandemic hit. My first reaction was that the timing couldn’t have been worse. For years the standard objection from firms had been, “We don’t need the cloud, someone’s always at the office to pull the file.” And then overnight that was the one thing nobody could do.
What I’m proudest of is how the team responded by meeting the moment, and having come out of legal practice ourselves, we understood exactly what firms were up against. If I had to name one highlight, it’s watching famously tech-conservative customers (law firms) go from “prove to me the cloud is safe” to treating us as core infrastructure. Being trusted with firms’ most sensitive corporate records, in an industry that changes slowly by design, is the thing I’m most proud of.

Where does the category go next?

Entity management has always sat at the intersection of three things: compliance, data, and workflows. For a long time the industry treated those as separate with one tool to store records, another to draft documents, a spreadsheet somewhere tracking deadlines. That’s changing. The corporate record, the compliance calendar, and the documents you generate off that data all become one connected source of truth.

AI is what makes that real. For almost a decade we’ve asked ourselves when a lawyer could simply ask Siri “who are the directors of this company” and get a trusted answer right away. We’re finally there.

The next wave is the system doing a lot of the action steps a corporate clerk does today: finding out when an annual return is due, knowing an extra-provincial registration lapsed, flagging that an ownership change triggers three downstream filings, and drafting them. The value moves from storing the data to acting on it. Our users are adjusting their approach as well and AI frees them for more value-added work and lets them answer requests better and more efficiently than ever before.

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