Trailmate announces the official launch of the legal industry’s first autonomous, client-facing Digital Employee, designed to handle structured legal tasks end-to-end under direct supervision.
Despite widespread investment in internal efficiency tools, firms still rely on overworked staff to chase documents, follow up with clients, and manage repetitive external workflows, leading to costly delays and widespread burnout. Trailmate was created to eliminate that bottleneck by owning execution outside the firm, so legal teams can focus on high-value work without sacrificing client experience.
“Law firms don’t need another AI tool to manage – they need work to actually get done,” said Manny Starr, Founder of Trailmate. “Trailmate was built to behave like a real teammate: you delegate the task, it owns execution, and you supervise outcomes. That shift from assistive AI to digital labour is what finally unlocks scale in client-facing legal work.”
Developed and battle-tested inside a high-volume plaintiff-side law firm, Frontier Law Centre, Trailmate has proven its value in real-world conditions. It fills a critical gap in the legal tech landscape by allowing law firms to offload client-facing work to an autonomous agent that not only sends reminders and messages but also completes tasks with full auditability, escalation paths, and supervisory control.
“The next generation of legal AI will be measured by outcomes, not outputs,” Starr said. “For years, legal AI has helped firms produce things faster inside the firm. Trailmate changes that by taking ownership of client-facing work outside the firm: completing structured tasks end-to-end under supervision. That’s what turns AI from a tool into a teammate.”
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