This is something I am very passionate about. Of course you must gain efficiencies from using AI—that is table stakes. But in our General Counsel’s Office we are measuring success across other metrics. For example, we evaluate ourselves on how well we protect the company and we have been working hard to have meaningful KPIs to measure our important role in protecting the organization from legal risk. Here is a spot where we are having a real breakthrough– Our tools make it easy not only to have a playbook but also to use that playbook to measure “drift” from our gold standard. At the heart of that drift is often accepting risk. Having efficient visibility into that is a great way to understand where our risk is ratcheting up.
Satisfaction measures are also key, whether that is the legal professionals that work for me, our internal clients across the business and, indeed, our customers. There, we are building a measure that gives us real data on our speed to put the product into the hands of our customers—that really matters.